PACI, The Public Authority for Civil Information is a government organization in Kuwait which is responsible for maintaining the Civil ID system. Civil ID (Bitaqa Madaniya) is a national identification card primarily for identification for both Kuwaiti citizens and expatriate residents.

PACI Headquarters South Surra Kuwait
South Surra Kuwait is one of the busiest branches of PACI. Due to its central location and complete service range, people prefer to choose this branch for their ID-related work.
PACI South Surra Location Phone No & Directions
Address in English: PACI Headquarters, South Surra, Al-Zahra Area, Kuwait City, Kuwait
Address in Arabic: الهيئة العامة للمعلومات المدنية، منطقة الزهراء، جنوب السرة، مدينة الكويت
Phone No: 1889 988
Google Maps Link: Search “PACI South Surra”
PACI South Surra Headquarters – Working Hours (2025)
Here is the updated weekly working hours schedule for card collection and public services at PACI Headquarters in South Surra.
Week Days | Card Collection Hours | Service Timing by Type |
Monday | 08:00 AM – 01:00 PM 03:00 PM – 07:00 PM | Kuwaiti Citizens: 08:00 AM – 01:00 PM Residents/Expats: 03:00 PM – 07:00 PM |
Tuesday | 08:00 AM – 01:00 PM 03:00 PM – 07:00 PM | Kuwaiti Citizens: 08:00 AM – 01:00 PM Residents/Expats: 03:00 PM – 07:00 PM |
Wednesday | 08:00 AM – 01:00 PM 03:00 PM – 07:00 PM | Kuwaiti Citizens: 08:00 AM – 01:00 PM Residents/Expats: 03:00 PM – 07:00 PM |
Thursday | 08:00 AM – 01:00 PM 03:00 PM – 07:00 PM | Kuwaiti Citizens: 08:00 AM – 01:00 PM Residents/Expats: 03:00 PM – 07:00 PM |
Friday | 08:00 AM – 01:00 PM 03:00 PM – 07:00 PM | Kuwaiti Citizens: 08:00 AM – 01:00 PM Residents/Expats: 03:00 PM – 07:00 PM |
Saturday | Closed | – |
Sunday | Closed | – |
Here is the updated weekly working hours schedule for Civil ID collection times in PACI Headquarters in South Surrah.
Week Days | Morning Hours | Evening Hours |
Monday | 08:00 AM – 01:00 PM | 03:00 PM – 07:00 PM |
Tuesday | 08:00 AM – 01:00 PM | 03:00 PM – 07:00 PM |
Wednesday | 08:00 AM – 01:00 PM | 03:00 PM – 07:00 PM |
Thursday | 08:00 AM – 01:00 PM | 03:00 PM – 07:00 PM |
Friday | Closed | – |
Saturday | Closed | – |
Sunday | 08:00 AM – 01:00 PM | 03:00 PM – 07:00 PM |
How to Book an Appointment at PACI Headquarters, South Surrah
By following these simple steps, you can easily book an Appointment at PACI through the Meta Kuwait platform.
Step 1: Visit the official site of Meta Kuwait.

Step 2: Create an account using your Civil ID or login if you already have an account with your credentials.
Step 3: Go to the side menu and search for Public Authority for Civil Information.
Step 4: Look for the Services Classification option, and click on it.
Step 5: Choose your required service.
Step 6: Select the branch, Main Headquarters, South Surrah.
Step 7: Pick a suitable appointment from available slots.
Step 8: Review your details and click to book your appointment.
Frequently Asked Questions (FAQs)
Is PACI open on weekends?
No, PACI South Surra is closed on Fridays and Saturdays.
Can I visit without an appointment?
Most services require an online appointment. Walk-ins are usually not accepted.
Can expats use PACI services in South Surra?
Yes, expats can use all PACI services, as long as they have a valid residency and bring the correct documents.
What if I lose my Civil ID?
You can apply for a replacement via PACI and book an appointment for reissuance. Be sure to carry other identification documents.
Conclusion
The Public Authority for Civil Information is an important organization that provides all services related to the civil registry in Kuwait. For more updates on PACI services or to check your appointment status, visiting their official site is the best option to avoid any inconvenience.